PolishTrains: safe and comfy travels across Poland
Traveling by train should be a stress-free and pleasant experience. PolishTrains makes it possible. We offer exceptional customer service, a wide selection of carriers and a user-friendly interface that makes purchasing train tickets a breeze.
At PolishTrains, we understand that planning a trip and finding the right ticket can sometimes be a complex process, with questions or issues that require a personal touch. That's why we've made it a priority to offer our customers the reassurance of speaking with a live representative whenever they need assistance.
Polish and foreign train carriers in one place
You no longer have to search multiple websites to find the perfect train connection. Thanks to PolishTrains, all travel needs are combined into one convenient service. We combine tickets from both Polish and international carriers. From domestic trips with Intercity and PolRegio to international trips through Germany, Switzerland, the Netherlands, Belgium and France.
Our platform simplifies the booking process, saving you time and effort. Enter the place of departure and arrival, and the system will display the best travel options, combining offers from various carriers, along with optimal transfers.
Domestic railway connection - cheap train tickets in Poland:
Where can you travel by train from Poland?
PolishTrains: the exceptional customer service at your fingertips
In an increasingly automated world, the human element is more valuable than ever. At PolishTrains, we're committed to delivering not just a seamless online booking experience, but also the personal attention and support you deserve. Because when it comes to something as important as getting you to your destination, we believe that real people make all the difference.
Real human customer service
Our customer service is second to none. Available every day until 11 p.m., Monday to Sunday, our dedicated Customer Service team is always ready to help. Whether you have a problem with your journey or simply need more information about your train connection, our customer support is here to help you quickly and efficiently. We make every effort to make your trip as smooth as possible.
Choose PolishTrains for all your travel needs and enjoy the best selection of trains and customer service.
How to deal with the unexpected change of plans?
Our flexible booking policies make it simple to adjust your train reservations. Quickly exchange tickets or request refunds through your online account. The process is hassle-free - just log in, select your ticket, and follow the intuitive steps.
With no complicated forms, you can book with confidence, knowing you can easily adapt your travel plans in Poland. Whether you need to modify your itinerary or cancel your trip, our flexible policies have you covered.
How to get an invoice for a purchased train ticket on PolishTrains?
Have you bought a train ticket but needed an invoice and forgot to select this option? All issues related to invoices are professionally handled by our Customer Service Department. We are ready to help and answer all your questions from Monday to Sunday, providing you with the support you need throughout the week.
Quick and easy ticket purchase on PolishTrains
At PolishTrains, we focus on ease of use. Train tickets can be purchased in a few clicks, without the need to create an account or register. You can choose whether you want to receive your ticket via SMS or e-mail - whichever is most convenient for you. If you bought a ticket via the application, it is automatically saved in your account.
How to return or exchange tickets on PolishTrains?
Wondering how to return a train ticket? You can easily do this via the website using the ticket return and exchange form. The same option is available in our app, where you can return your ticket in just a few clicks.
We also offer the opportunity to exchange your train ticket up to 30 minutes before departure. Our goal is to make these processes as smooth as possible by enabling you to use easy-to-use tools.
Refunds & exchangeDidn't get a ticket?
Online services can sometimes present challenges such as a missing email/SMS with a purchased ticket or difficulty with opening a ticket. In such cases, write or call us and our specialists will be happy to help you as quickly as possible. We are committed to resolving any issues quickly and efficiently, ensuring your travel plans remain intact.
How to contact PolishTrains?
If you prefer to talk by phone, call our free hotline at +48 12 345 16 61. Customers who prefer another form of contact can write to us at: contact@polishtrains.eu
We strive to respond as quickly as possible, ensuring your questions are answered and your needs are met promptly.
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