To book your ticket online you may choose the search engine on the PolishTrains website.

Upon acquiring the search list results pick the desired connection by pressing on the select button that will take you to the booking form.

Upon the form completion you need to transfer money for the booked ticket. The ticket payment is the ticket booking confirmation at the same time.

The ticket payment may be done by completing the booking form. The buyer may choose from four possible choices:

1. pay by debit or credit card
2. swift payment via your bank website
3. BLIK code payment in your mobile bank app
4. twist payment without providing any sensitive data, paid within 21 days

The railway ticket booking confirmation is performed upon the the ticket payment. The electronic confirmation is sent to the customer via email provided in the booking form.

Every booking holds its unique booking number (string of numbers – M) allowing to client identification. The number is located in the topic of confirmation.

The booking is not a ticket. The ticket is attached to the email message sent to the client on the email address provided above.

It is to be accessed at any time on the train by the ticket inspector in paper or mobile form with an ID holding a picture to identify the passenger.

The booking confirmation will be sent with the attached ticket, immediately to the email address provided upon the ticket payment performance.

The confirmation does not equal the ticket. The electronic PDF file ticket is attached to the email message.

Electronic ticket is sent to the Customer upon the payment performance to the email address and the text message phone number provided in the form.

The electronic ticket is to be accessed ready by the ticket inspector on the train on your mobile or in printed form and ID document with a photo to confirm the ticket holder identity.

Single ticket is limited to 6 travellers at the most. Should the number exceed the allowed maximum number, one should use the contact form.

Groups exceeding 11 individuals may benefit from the special group offer. While travelling in large groups you may not use the promotions, which means the ticket price is not influenced by the date purchase.

The group ticket is subtracted from the regular price as follows:

• 80% – Monday to Thursday and Saturday journeys
• 85% – nFriday and Sunday journeys

Apart from that, one of 20 person traveling by train within the group offer, is entitled to free train ticket.

To have an invoice issued for the tickets, one needs to check the Issue the invoice box in the booking form and provide any data required in the invoice form.

To do that, you need to provide your tax identification number, company name and address.

The invoice is sent to the customer via email message, immediately with the ticket upon the payment performance.

The booking train ticket confirmation is performed upon the ticket payment.

The electronic confirmation is sent to the customer via email provided in the booking form. Every booking holds its number allowing it to identify the customer. The number is located in the topic of confirmation.

Failure in ticket payment equals failure in the ticket confirmation.

The price tickets are being presented in the real time.

The carrier may change the ticket price depending on the date prior to train departure.

The price ticket in the form presents the real price for first and second class, including any discounts applicable for a ticket.

When it comes to national travels (Poland), you may only book the tickets within the nearest 30 days prior to departure.

When it comes to abroad journeys, you may book depending on the carrier, they may be within 30, 60 or 120 days prior to departure.

The purchased ticket is sent to to customer’s email address as a PDF file. Which means that as far as it is the Polish trains ticket, you may display it on your mobile or tablet, there’s no need to print it.

The electronic tickets have special QR codes that could be scanned by the ticket inspector on the train. The international tickets must be printed in the A4 sheet format.

Ticket are solely valid for the routes it has been issued for. It allows you to travel on the given route, time and the train it has been issued for, there is also the seat number printed on it.

No open type tickets in Polish railways. 

The single ticket is limited to 6 people. The person who has been entered as the main traveller must be present personally on the journey as their name is on that ticket.

Should the number exceed the allowed maximum number, one should use the contact form contact form.

As far as possible, the system tries to allocate seats automatically in the first place, so that people traveling on one ticket have seats next to each other. If this is not possible, the system may allocate places in different locations.

In case of larger than 6 people booking, one has to book other ticket and check the booking next to the booked seat box and enter the seat number from the previous ticket or use the large group form.

Yes. The ticket has to be issued on the behalf of a person as the main traveller.

So, you may purchase a ticket for other person, mind to type in the right data as well as indicating the right ticket type. 

The ticket price consists of various aspects:

• Train type – The ticket prices to travel the same train type (Pendolino, Intercity or TLK) differ due to the standard and time travel.
• Arrival date – The rather the time of arrival the cheaper the tickets and one may acquire them in good prices. One needs to remember that as far national (Poland) connections are considered the booking possibilities are limited to no sooner than 30 days prior to departure.
• The class standard
• Type of discount

The visible price is calculated automatically taking into account all of the above factors.

The transaction fee consists of: ticket price and non-refundable transaction payment to enable User to use the PolishTrains website as well as after-sales ticket service.

While travelling with a given ticket, the ticket holder should be present on the board as the main passenger.

In case the main passenger fails to travel, one needs to contact the customer service to change the personal data. The carrier allows for the single data change.

In case of the group ticket, the fellow passengers are not listed on the ticket and their presence on the board is not obligatory.

You need to contact the customer service to reissue your deleted ticket.

While doing so, one needs to present their booking number, email and personal data of the main passenger. Those data will allow to verify in the system and reissue the deleted ticket. 

You need to contact the customer service to reissue your deleted ticket.

While doing so, one needs to present their booking number, email and personal data of the main passenger. Those data will allow to verify in the system and reissue the deleted ticket.

A meal is not included in the price. The price includes the booking fee as well as the travel costs. Some types of trains, like Intercity and Pendolino have additional restaurant wagons, where you may purchase your meal on the spot.

In case of the Pendolino train in the first class, the price includes a beverage to choose (coffee, tea, water) and one meal.

The transit ticket is available online.

To purchase the ticket one needs to contact the customer service consultant via form available on the website and provide the following data as initial and destination station as well as the date and the time to be covered on the ticket.  

The ticket booking needs to be confirmed by payment. Travellers have the following options at their disposal:

• Online transfer – safe online transfer from your bank
• Payment by card – safe payment by debit or credit
• BLIK – safe and swift payment via mobile application from your bank
• TWISTO – 21 days deferred payment

Yes, to transfer the money select ONLINE TRANSFER while completing the booking form at the train ticket purchase stage.

Upon the payment method selection you need to pick your bank icon and click on BUY that takes you to your bank website. Upon the payment is done, the electronic ticket will be sent to you via email.

Yes, to pay by card select CARD PAY while completing the booking form at the train ticket purchase stage.

Upon clicking on PAY button takes you to card payment form where you need to type in the card holder details. Upon the data is typed in confirm your transaction by clicking on PAY button.  Upon the payment is done, the electronic ticket will be sent to you via email.

Yes, to pay by BLIK method select BLIK  while completing the booking form at the train ticket purchase stage.

Upon clicking on PAY button takes you to payment website form where you need to type in the BLIK number generated by the app. Upon the number has been typed in you need to confirm your choice by clicking on CONFIRM button. Upon the payment is done, the electronic ticket will be sent to you via email.

Selecting the TWISTO payment you need to click on BUY button, and then provide your email address to which a link to pay for your ticket will be sent. The buyer has 21 days to complete the payment.

The purchased ticket will be sent to you by email immediately upon the TWISTO payment completion.  

Money will be returned to an account or card that were used during the payment stage. Refund occurs immediately after the return confirmation.

The refund period operation may last up to 3 labour days. 

Various factors may influence the ticket reduction like age, citizenship or any other documents entitling you to benefit from the given reduction. The most popular online train ticket reductions are as follows:

• Regular tariff – for travelers without reductions
• Children/Youth – Children and youths between 4 – 24 years old with the valid Polish school ID
• Children up to 4 years old – infants and children up to 4 years old
• Students – students up to 26 years old with the valid polish university ID or ISCI together with a permanent residence card in Poland
• Doctoral students – Doctoral students up to 35 years old with the valid doctoral ID
• Elderly – Travellers above the 60 years of age
• Disabled – children, youths, guardian – Disabled children and youths up to 24 years old, students up to 26 years old and a parent or child, youth or student guardian.

To travel with a 4-year old child one needs to buy a ticket with the 100% reduction.

To do that select Children up to 4 option. You may purchase the ticket with the regular adult ticket or by typing the already purchased adult ticket number providing the seat next to is not taken.

To buy the disabled person and the guardian ticket you need to select appropriate reduction option Disabled – children, youth, guardian.

The reduction applies to disabled children and youth up to 24 years old, students up to 26 years old and their parents and guardians. Tickets for other types of reductions may be ordered via contact form.

To buy an elderly person ticket select the appropriate option on the website. The 30% discount is subtracted from the regular price, which means that no further  reductions apply. The discount is applicable both for Polish and foreign passengers. 

Depending on reduction, discounts may apply to foreigners, as well:

• Ticket for a child up to 4 years old – children up to 4 years old
• Children and youths – children up to 7 years old
• An elderly person ticket – individuals above 60 years old

In other reduction options, a travel has to hold appropriate documents issued by the government of Poland entitling to benefit from discounts and reductions.

No reductions and discounts apply in group travels, which means that date does not impact the ticket price, whatsoever. The ticket price for groups is subtracted from the regular price as follows:

• 80% – for Monday to Thursday and Saturday connections
• 80% – for Monday to Thursday and Saturday connections

Apart from that one person in 20 train passengers is entitled to travel free within the group ticket.

To return a ticket train use the online Ticket return and exchange form.

The ticket may be returned up to 20 minutes prior to planned train departure. The ticket is refunded but the fee charged by a Carrier as well as the EuroPodroze service.

The national ticket refund charged by a Carrier equals 15% of the regular price and the transaction fee charged by PolishTrains service at 10% off the ticket price.

The amount shall be returned to an account or card within 3 labour days from the ticket return. The refund operation occurs immediately after the confirmation by the customer.

To exchange a ticket train use the online Ticket return and exchange form. The ticket may be returned up to 30 minutes prior to planned train departure.

You may change the following data: :

• data
• time
• type of discount (depending on the connection)
• passenger name and surname

The change ticket may not differ in the number of passengers as well as departure and arrival stations.

Upon the changes confirmation and possible additional payment, the changed ticket will be sent via email and text message.

Carrier allows for single name and surname change of the main passenger. To do that use the appropriate form of ticket exchange. 

• If the ticket price is the same as the exchanged ticket then the exchange is free of any payments and is performed immediately upon the form of exchange receipt.
• f the exchanged ticket price is higher than previous ticket then you should pay the price difference via surcharge link. The surcharge link will be sent to your email address upon the form completion and ticket exchange confirmation. Upon the surcharge has been paid, the ticket will be sent to your email and text message.
• If the price of the exchanged ticket is lower than the previous one then the amount difference will be returned to your account or card used at the purchase.

In case you failed to use your ticket, you may complain it contacting the carrier via PolishTrains website. To do that email us at contact@polishtrains.eu :

• the ticket confirmation of the unused ticket that you may acquire at the ticket inspector while on the train or at the ticket office within the ticket validity period. The validity period means the date and time of the given route travel termination.
• hort description of why the ticket has not been used. The validity period means the date and time of the given route travel termination.

The carrier reserves the right to respond within 30 days.

The train timetables as well as the train ticket prices for selected days and routes are available at PolishTrains. o perform search, one needs to:

• enter the desired initial station
• select the date and departure time
• select date and time of return
• select the desired number and type of passengers

Upon clicking the SEARCH utton the available list will be displayed with the following pieces of information: ticket price, travel time and available seats on the train.

In case of no results gained –  Contact us and we shall inform you about the desired connection and prepare an offer suitable for you.

• • You have chosen the international train that we do not support yet. Try to find connection from one of the through stations like Warsaw, Cracow, Katowice or Poznań. Should you still haven’t found anything then try with the foreign cities like Berlin, London, Brussels, Budapest, Vienna
  • Your train has not yet been available for purchase. Try to change the departure time. Booking the European countries connections in most cases tickets are sold around 30-60 day prior to departure at the latest.
  • The train seats has been sold entirely or the chosen tariff has been contemporary disabled. Try to change the travel date. It is possible that the selected ticket is conditional, for example weekend prices or promotion.

• • In case of national (Poland) connections, the booking possibility is limited to connections within 30 days at the latest.
  • In case of foreign connections, it is possible to book, depending on the carrier, up to 30, 60 or 120 days prior to departure.

The seats availability may be looked up at the connection search list. It may be activated by clicking the SELECT button:

• low  – low number of seats available
• average – a few seats are available
• high – high number of seats in each class

In the event of low availability of seats, a message may appear before purchasing a ticket stating that there is no seat guarantee. Under this circumstances one should decide to continue booking or free cancellation.

Depending on the connection and train type the travel may select:

• preferable wagon type – open wagon or compartment wagon
• preferable location – by the window, centre, by the isle

The traveller may purchase a ticket with the seat next fellow passengers that has already purchased their ticket by selecting next to taken seat booking option and enter the taken number seat and wagon of the fellow passengers.

The ticket price may be influenced by the following factors: 

• • Train type – Pendolino, Intercity and TLK trains differ in comfort, travel time, which may impact the final ticket price
  • Travel date -he national train tickets are available as early as 30 days prior to departure time and date. Buying tickets in advance, the travellers may benefit from the following reductions:
• 30% – 30 to 24 days prior to departure
• 20% – 23 to 16 days prior to departure
• 10% – 15 to 8 days prior to departure
• base price – a week prior to departure
• SUPERPROMO promotion – Pendolino and Intercity train tickets for international connections between the greatest cities are available at PLN 59, PLN 49 and 29 PLN until stocks are exhausted

If you need any assistance with your travel plan:

• Contact us via  form
• Contact us at contact@polishtrains.eu
• Call us at 703 40 20 10

Our consultants will prepare a dedicated offer at the best prices..

The required documents are as follows:

• train ticket – printed or in your mobile device
• ID
• valid documents entitling to ticket reduction or discount

There is no information printed about the platform number on your ticket. The information may be acquired at the station ticket office, in the time table post or by contacting the helpline.

Assistance help – the planned departure needs to be given 48 hour prior departure

Ticket price reduction– The right to benefit from the state reductions for the disabled is applicable for the severely disabled people with the appropriate document presenting such disability and issued by Polish government agency

Priority seats – one compartment in second class wagons and at least 6 seats in second class compartment-free wagons

The night trains from Poland offer 3 types of seats:

• sleeping compartments,
• berthsi
• reclining chairs

Depending on the train type the seats offer may differ. Some trains offer separate single-sex compartments – during the online ticket booking procedure customer may be asked to provide their sex, as they may be directed to male or female compartment if needs be. The ticket purchase and booking as well as the sleeping compartment seats are to be done via form.

Passengers travelling with children may benefit from the following:

• 100% reduction for the children below 4
• 37% reduction for school children and youth
• 30% reduction with the Family Ticket
• Large Family Card
• Places with tables dedicated to families with children (Pendolino)
• Baby changing tables in toilets
• No fees for bringing an unfolded pram
• No fees for using boiling water
• Kid’s Menu in WARS (dining car)

The travellers with children should mind not to disturb the fellow passengers.

Small animals may be transported free of charge providing they are transported in cages and do not disturb the fellow passengers.

Bigger animals which fail to fit the cage, should have the dog transport ticket. additionally. The ticket costs PLN 15,81 and is flat-rate, which means the price does not change regardless the distance.

One should bare in mind that if any passenger objects travelling with an animal then the animal holder should follow the ticket inspector commands and take the seats indicated by him.

Areas on the train where animals are not allowed:

• restaurant car
• the seat
• on the bed in the WL car
• lying on bed in BC car

Should the passenger fail to purchase the dog train ticket, they may do it on the train at the ticket inspector. However, the ticket purchase on the board costs PLN 20 more.

Free of charge, the traveler may transport:

• easy to carry things, fitting the above-head and under the seat compartment
• folded bicycle or children pram
• an unfolded children pram when traveling with children
• one pair of skis

Additional payment requires:

• unfolded children pram when a person is travelling without a child costs PLN 5,81 per item
• unfolded children pram when a person is travelling without a child costs PLN 5,81 per item
• unfolded and not packed in bicycle costs PLN 9,81 per each bicycle

While transporting luggage, please note that it should not disturb the order and safety of passengers on the train.

Should the passenger fail to purchase the ticket for luggage, they may do it on the train at the ticket inspector. However, the ticket purchase on the board costs PLN 20 more.

There is no luggage limit on Polish trains. However, you need to pay extra for any luggage that fails to fit the overhead or under-the- seat compartments and it is PLN 5,10 per each piece of luggage.

A traveler may transport a bike free of charge as the cabin luggage providing it fits the overhead or under-the-seat compartment and is packed in.

A traveller may transport the unfolded and unpacked bicycle in any distance providing they paid fee for that bicycle and if there is a special bicycle transport area on the train.

Trains where you may transport a bicycle:

• TLK trains – in a wagon adapted to transport bicycles or in the vestibule of the last wagon, if the train has no other place designated for transport of bicycles, tickets available for sale online and at the ticket inspector
• Intercity trains –  in the class II wagon adapted to transport bicycles, tickets available for sale online and at the ticket inspector
• Pendolino trains –  in the class II wagon adapted to transport bicycles, tickets available for sale online and at the ticket inspector

Not every train provide free internet. PKP Intercity, introduces WiFi facility, gradually. It is available in Pendolino trains. Travellers may benefit from free internet on the following routes:

• Pendolino Warsaw – Bielsko-Biała
• Pendolino Bielsko-Biała – Warsaw
• Pendolino Bielsko-Biała – Katowice
• Pendolino Warsaw – Poznań 
• Pendolino Poznań – Warsaw
• Pendolino Warsaw – Krakow 
• Pendolino Krakow – Warsaw 
• Pendolino Warsaw – Poznań 
• Pendolino Poznań – Warsaw
• Pendolino Warsaw – Gdynia 
• Pendolino Gdynia – Warsaw
• Pendolino Warsaw – Wrocław 
• Pendolino Wrocław – Warsaw

Apart from that, WiFi connection is also available on EIC trains and a few IC trains.

On PKP trains smoking is strictly prohibited.

In case of a train delay listen to the announcements of the train arrival or consult at the information point or contact the helpline.

Please note that the entity responsible for the late train and is the carrier. Thus, the traveler has the right to claim reimbursement of travel expenses by way of complaint.

Intercity – operating in Poland belong to the category of Intercity trains launched by rail carriers in various European countries. The train features low number of train station stops and high top speed, which makes them the high speed train connections.

Pendolino – The Express InterCity Premium train also known as Pendolino. The PKP Pendolino service connections between the biggest cities in Poland, connecting north and south of the country. The PKP Pendolino travel belongs to the most comfortable and convenient one thanks to the speed up to 250 km/h!

TLK – The TLK trains, meaning Twoje Linie Kolejowe (Your Railway Trains) an offer providing long distance travel at the low ticket price. The train stops at each train station and runs frequently.  

The first and second class depends on the train type: 

• • Intercity trains – In the first class Intercity train the cars are compartent-free. Each chair is adjustable and has the individual lamp. Travellers may benefit from the minibar. It is also possible to buy seats in the Manager Compartment. In the second class of the train there are both compartment-free and compartment cars. All are equipped with air-conditioning, toilets as well as mobile range enhance devices.
  • Pendolino trains – The Pendolino first class cars is the highest standard available in Poland trains. Wide space between the seats as well as adjustable chairs make the journey extremely convenient. Apart from that the travellers get from free hot and cold beverage and a snack. In the second class the passengers may also benefit from some facilities. Part of the seats face each other creating the area with a table. Passengers receive one free beverage. It is also possible to have seats in the Silence Zone.
  • TLK trains – the first class passengers have access to compartment-free car. In every compartment there are 6 comfortable chairs. In the second class the passengers may choose between compartment-free with double seats or compartment cars with  8

There are two base types of cars:

• compartment free car (Pendolino, Intercity)
• compartment car (Intercity, TLK)

On some trains there are sleeping or bicycle transport cars.

PKP Intercity as well as Pendolino train travels feature short travel time because of the high top speed and little substation on the route. The trains only stop in bigger cities which safes time.

The TLK trains – Your Railways Trains – features longer time travel and more substations. The train stops at all train stations through which the route leads. 

The WARS dining car has been included in all EuroCity (EC) and EuroNight (EN) trains, and some other trains running across Poland. In case of national connections, the dining car is included on Intercity and Pendolino trains.

The booking number is placed on the booking confirmation. 

The electronic confirmation is sent to the email address given at the booking form completion. Each booking has its own number that allows the customer to be identified. 

The ticket number may be viewed after opening the electronic ticket in the form of the PDF file attached to the email address given at the booking process or in the SMS message. It is a series of digits preceded by the letters EIC visible described as Ticket No.

The purchased railway online ticket is sent to the Customer to the email address and SMS message to the given phone number. One needs to look up their receive box as well as the SPAM box. If the ticket is not visible, please contact customer service.

• • You have chosen a foreign train with a departure from Poland, the route of which is not yet operated by us. Try to find a connection from one of the interchange cities, e.g. Warsaw, Krakow, Katowice or Poznań. If you still haven’t received the result, try to search for a connection from one of the interchange cities outside of Poland, e.g. Berlin, Prague, London, Paris, Brussels, Budapest, Vienna.
  • Your train is not yet available for sale. Try changing the date of travel. When booking a connection around European countries, in most cases ticket sale is available at the latest about 30-60 days from today. All seats have been bought on the train or the selected fare is currently unavailable.
  • Try to change the date of travel. It is possible that the ticket you selected is subject to special conditions, e.g. weekend rates or promotions.
  • If you still haven’t found a convenient connection, contact your travel consultant via the application form (link). We will prepare a personalized offer for you.

The electronic ticket is sent to the Customer after purchase to the provided email address and in the form of an SMS to the given phone number. If there is no confirmation of the reservation in the inbox with the ticket attached, please check the SPAM folder or contact customer service

A maximum of 6 people can travel on one ticket. One ticket is issued for passengers from one booking to this number. Please note that the person who was entered as the main passenger during the booking must be present during the journey, because the ticket has their name on the ticket.

No. The ticket purchase confirmation occurs upon the successful ticket payment.

The booking confirmation with the ticket will be sent immediately upon the ticket payment conclusion.  In case of payment failure, reinitiate new booking process.