Help

Single ticket is limited to 6 travellers at the most. Should the number exceed the allowed maximum number, one should use the contact form.

Groups exceeding 11 individuals may benefit from the special group offer. While travelling in large groups you may not use the promotions, which means the ticket price is not influenced by the date purchase.

The group ticket is subtracted from the regular price as follows:

• 80% – Monday to Thursday and Saturday journeys
• 85% – nFriday and Sunday journeys

Apart from that, one of 20 person traveling by train within the group offer, is entitled to free train ticket.

To have an invoice issued for the tickets, one needs to check the Issue the invoice box in the booking form and provide any data required in the invoice form.

To do that, you need to provide your tax identification number, company name and address.

The invoice is sent to the customer via email message, immediately with the ticket upon the payment performance.

The booking train ticket confirmation is performed upon the ticket payment.

The electronic confirmation is sent to the customer via email provided in the booking form. Every booking holds its number allowing it to identify the customer. The number is located in the topic of confirmation.

Failure in ticket payment equals failure in the ticket confirmation.

The price tickets are being presented in the real time.

The carrier may change the ticket price depending on the date prior to train departure.

The price ticket in the form presents the real price for first and second class, including any discounts applicable for a ticket.

Yes. The ticket has to be issued on the behalf of a person as the main traveller.

So, you may purchase a ticket for other person, mind to type in the right data as well as indicating the right ticket type. 

The ticket price consists of various aspects:

• Train type – The ticket prices to travel the same train type (Pendolino, Intercity or TLK) differ due to the standard and time travel.
• Arrival date – The rather the time of arrival the cheaper the tickets and one may acquire them in good prices. One needs to remember that as far national (Poland) connections are considered the booking possibilities are limited to no sooner than 30 days prior to departure.
• The class standard
• Type of discount

The visible price is calculated automatically taking into account all of the above factors.

The transaction fee consists of: ticket price and non-refundable transaction payment to enable User to use the PolishTrains website as well as after-sales ticket service.

While travelling with a given ticket, the ticket holder should be present on the board as the main passenger.

In case the main passenger fails to travel, one needs to contact the customer service to change the personal data. The carrier allows for the single data change.

In case of the group ticket, the fellow passengers are not listed on the ticket and their presence on the board is not obligatory.

You need to contact the customer service to reissue your deleted ticket.

While doing so, one needs to present their booking number, email and personal data of the main passenger. Those data will allow to verify in the system and reissue the deleted ticket. 

You need to contact the customer service to reissue your deleted ticket.

While doing so, one needs to present their booking number, email and personal data of the main passenger. Those data will allow to verify in the system and reissue the deleted ticket.

A meal is not included in the price. The price includes the booking fee as well as the travel costs. Some types of trains, like Intercity and Pendolino have additional restaurant wagons, where you may purchase your meal on the spot.

In case of the Pendolino train in the first class, the price includes a beverage to choose (coffee, tea, water) and one meal.

The transit ticket is available online.

To purchase the ticket one needs to contact the customer service consultant via form available on the website and provide the following data as initial and destination station as well as the date and the time to be covered on the ticket.  

Money will be returned to an account or card that were used during the payment stage. Refund occurs immediately after the return confirmation.

The refund period operation may last up to 3 labour days. 

No reductions and discounts apply in group travels, which means that date does not impact the ticket price, whatsoever. The ticket price for groups is subtracted from the regular price as follows:

• 80% – for Monday to Thursday and Saturday connections
• 80% – for Monday to Thursday and Saturday connections

Apart from that one person in 20 train passengers is entitled to travel free within the group ticket.

• If the ticket price is the same as the exchanged ticket then the exchange is free of any payments and is performed immediately upon the form of exchange receipt.
• f the exchanged ticket price is higher than previous ticket then you should pay the price difference via surcharge link. The surcharge link will be sent to your email address upon the form completion and ticket exchange confirmation. Upon the surcharge has been paid, the ticket will be sent to your email and text message.
• If the price of the exchanged ticket is lower than the previous one then the amount difference will be returned to your account or card used at the purchase.

In case you failed to use your ticket, you may complain it contacting the carrier via PolishTrains website. To do that email us at contact@polishtrains.eu :

• the ticket confirmation of the unused ticket that you may acquire at the ticket inspector while on the train or at the ticket office within the ticket validity period. The validity period means the date and time of the given route travel termination.
• hort description of why the ticket has not been used. The validity period means the date and time of the given route travel termination.

The carrier reserves the right to respond within 30 days.

The ticket price may be influenced by the following factors: 

• • Train type – Pendolino, Intercity and TLK trains differ in comfort, travel time, which may impact the final ticket price
  • Travel date -he national train tickets are available as early as 30 days prior to departure time and date. Buying tickets in advance, the travellers may benefit from the following reductions:
• 30% – 30 to 24 days prior to departure
• 20% – 23 to 16 days prior to departure
• 10% – 15 to 8 days prior to departure
• base price – a week prior to departure
• SUPERPROMO promotion – Pendolino and Intercity train tickets for international connections between the greatest cities are available at PLN 59, PLN 49 and 29 PLN until stocks are exhausted

If you need any assistance with your travel plan:

• Contact us via  form
• Contact us at contact@polishtrains.eu
• Call us at 703 40 20 10

Our consultants will prepare a dedicated offer at the best prices..

Small animals may be transported free of charge providing they are transported in cages and do not disturb the fellow passengers.

Bigger animals which fail to fit the cage, should have the dog transport ticket. additionally. The ticket costs PLN 15,81 and is flat-rate, which means the price does not change regardless the distance.

One should bare in mind that if any passenger objects travelling with an animal then the animal holder should follow the ticket inspector commands and take the seats indicated by him.

Areas on the train where animals are not allowed:

• restaurant car
• the seat
• on the bed in the WL car
• lying on bed in BC car

Should the passenger fail to purchase the dog train ticket, they may do it on the train at the ticket inspector. However, the ticket purchase on the board costs PLN 20 more.

Free of charge, the traveler may transport:

• easy to carry things, fitting the above-head and under the seat compartment
• folded bicycle or children pram
• an unfolded children pram when traveling with children
• one pair of skis

Additional payment requires:

• unfolded children pram when a person is travelling without a child costs PLN 5,81 per item
• unfolded children pram when a person is travelling without a child costs PLN 5,81 per item
• unfolded and not packed in bicycle costs PLN 9,81 per each bicycle

While transporting luggage, please note that it should not disturb the order and safety of passengers on the train.

Should the passenger fail to purchase the ticket for luggage, they may do it on the train at the ticket inspector. However, the ticket purchase on the board costs PLN 20 more.

There is no luggage limit on Polish trains. However, you need to pay extra for any luggage that fails to fit the overhead or under-the- seat compartments and it is PLN 5,10 per each piece of luggage.

A traveler may transport a bike free of charge as the cabin luggage providing it fits the overhead or under-the-seat compartment and is packed in.

A traveller may transport the unfolded and unpacked bicycle in any distance providing they paid fee for that bicycle and if there is a special bicycle transport area on the train.

Trains where you may transport a bicycle:

• TLK trains – in a wagon adapted to transport bicycles or in the vestibule of the last wagon, if the train has no other place designated for transport of bicycles, tickets available for sale online and at the ticket inspector
• Intercity trains –  in the class II wagon adapted to transport bicycles, tickets available for sale online and at the ticket inspector
• Pendolino trains –  in the class II wagon adapted to transport bicycles, tickets available for sale online and at the ticket inspector

Not every train provide free internet. PKP Intercity, introduces WiFi facility, gradually. It is available in Pendolino trains. Travellers may benefit from free internet on the following routes:

• Pendolino Warsaw – Bielsko-Biała
• Pendolino Bielsko-Biała – Warsaw
• Pendolino Bielsko-Biała – Katowice
• Pendolino Warsaw – Poznań 
• Pendolino Poznań – Warsaw
• Pendolino Warsaw – Krakow 
• Pendolino Krakow – Warsaw 
• Pendolino Warsaw – Poznań 
• Pendolino Poznań – Warsaw
• Pendolino Warsaw – Gdynia 
• Pendolino Gdynia – Warsaw
• Pendolino Warsaw – Wrocław 
• Pendolino Wrocław – Warsaw

Apart from that, WiFi connection is also available on EIC trains and a few IC trains.

On PKP trains smoking is strictly prohibited.

In case of a train delay listen to the announcements of the train arrival or consult at the information point or contact the helpline.

Please note that the entity responsible for the late train and is the carrier. Thus, the traveler has the right to claim reimbursement of travel expenses by way of complaint.

You need to note down your booking number and have it with you at the station – only then you will be able to print your ticket. Such tickets are available for Eurostar and TGV trains, for example, contemporary only in France, however, the number of stations with the printers is growing – soon they will be available in other countries. The TOD ticket is to be printed minimum 30 minutes prior to departure time.

The ticket prices for the abroad connections are presented in Polish currency.

Therefore, you may only pay in one of the method in that currency while booking a ticket online.

Night trains are very comfortable way of travelling. The trains are equipped properly to the night travel so the passengers may sleep while travelling. It is also the safe way of travelling – the trains are constantly monitored, luggage may be locked in the special safe closets, and on some route the train manager will keep your documents.

Many traveller value such night trains due to the fact that they safe time and money. Travelling by night will save your day that you would have to spend otherwise. Above that, you will safe the hotel fee – on a return ticket you may save the two night fees.

The night trains offer variety of seats – depending on the train type you may have sleeping compartments, deluxe sleeping compartments, berths as well as reclining seats at your disposal.

City Night Line

For example, City Night Line trains running between Austria, France, Germany, Italy, Denmark, Switzerland and the Czech Republic offer four types of seats:

• Deluxe sleeper car It is the highest travelling standard. The compartments are air-conditioned, each passenger gets their own bedclothes set, cosmetics, each compartment has its own toilet and a shower, the ticket price includes breakfast that is served in the compartment. The compartments are 3-person, and the beds are 190 x 80 cm. .
• Sleepers These are also air-conditioned, locked compartments with bedclothes, breakfast served in the compartments. The beds are 190 x 70 cm.
• Berths (couchetter) Six-person sleeping compartments. Each passenger receives bedclothes and cosmetics.
• Folding seats Air-conditioned wagons, the travelers have access to toilets, blankets available at the request.
• Reclining seats it offers the reclining seats, free press, toilets available in every wagon.

Elipsos

The night train running on France – Spain route, offers three classes:

• Gran Class – 2 or 3-person compartments, toilets and showers in every compartment, lunches and breakfasts included in the ticket price, free press.
• Club Class – offers male and female compartments, sex division is not obligatory if the entire compartment is booked by a group, breakfast included in the ticket price, toilets are located at the end of the wagon.
• Tourist Class – Tourist Class – 4-person compartments, sex division is obligatory unless it is booked by a group.

Thello

The Thello trains run between France and Italy:

• Sleeping compartments – it offer single, double and 3-person compartments (T3). Air-conditioned compartments, locked, travellers receive bedcloth sets, washbasin in every compartment, free breakfasts served in the restaurant car.
• Berths T4 – air-conditioned 4-person berth compartments. Possible to book female only compartment. /li>
• Berths T6– air-conditioned 6-person berth compartments. Possible to book female only compartment.

The luggage allowance per person differs on the type of train. Usually they are two large pieces of luggage per person. Depending on the train type, the travellers may place their luggage on the overhead compartment, behind the seats or purposefully indicated areas located at the end of the wagon.

Note!

During your booking process you will be informed on the luggage allowance in the given train and route. .

* Transporting luggage whose one edge exceeds 85 cm may require paying an additional fee or refusing to carry your luggage. The baggage should have such a weight that the passenger can carry it freely.

On TGV, Thalys and ICE trains the luggage personal data labeling is obligatory – each piece of luggage should have a separate tag.

On the ICE trains locked luggage compartments are located. The deposit is returned upon the luggage receipt.

No dangerous items may be brought onto a train. They are, among others: all kinds of weapon and ammunition, burning, explosive or radioactive materials.

Note!

The luggage should always be kept under the passengers care on the train, at all times. The train staff bears no responsibility for any damage or theft.

European railways are modern means of transport that provides the highest travelling standards. Regardless the train type – fast, night or panoramic trains – carriers offer comfortable services where passengers may enjoy their journeys.

Smoking prohibition

On the most of European trains smoking is strictly prohibited. The trains that allow smoking will always provide non-smoking cars.

Air-conditioning

Trains are air-conditioned, and many of them – TGV trains, for example adjusts the air-conditioning to the number of travellers – which provides optimal travelling conditions and optimal energy consumption.

Luggage without limits

The ticket price includes luggage transport. You do not have to pay additionally as in the air line services. Additionally, most of the carriers do not introduce the weight limitations – the only condition is that a passenger may carry their luggage freely and place it the designated area, on the overhead compartment, for example. On most trains, a traveller may carry 2 large pieces of luggage and one hand luggage.

Catering

Most of the European carriers provide dining cars or mobile buffet on the train, where you may purchase beverages and snacks. The first class passenger may usually receive free meal – like breakfast on night trains.

Family with children facilitie

Passengers travelling with children may use additional facilities like baby changing areas, bottle heaters, or additional space for the family.

Comfortable seats

Modern European trains provide comfortable chairs, usually reclining ones, foldable tables, power supply sockets access. On most of the trains the first class passengers may benefit from single seats with additional space.

Note!

The service offer depends on the train, class and tariff. May also differ depending on the country and route. At the train ticket booking process the passenger will be informed about the services scope on the given train.

On some routes the check-in is obligatory.

It is mostly applicable on the trains running on international routes like Eurostar. The passengers travelling by the train have to check-in at least 30 minutes prior to a train departure. Traveller holding the Business Premier class ticket may check-in 10 minutes prior to the train departure, at the latest. The passenger will be informed in the documents confirming the purchase of the ticket about the necessity of earlier check-in.

heck-in is also obligatory on Spanish AVE trains – tickets and passports are checked at the station, before boarding the train. The check-in gate is opened 30 minutes prior to the departure and closed 2 minutes prior to the departure.

Bare in mind that on many trains the doors are closed two minutes before departure, therefore travellers should arrive earlier.

High Speed Trains means such trains where the top speed may exceed 300 km/h. The first trains in Europe running with such speed were launched in France, called TGV, in the 80’s. Contemporary, many European countries offer those modern services providing fast travelling.

The most popular high-speed trains in Europe include: TGV, Eurostar, Thalys, AVE, ICE (InterCity Express).

Famous Swiss panoramic trains is the unique way to admire the Alps. They reach the most incredible regions, among the snow-covered peaks, travelling through the mountainous valleys, bridges and ravines.

The panoramic trains are the part of the Swiss public transport – Swiss Travel System, which includes railways, buses, ships and cable cars.

The most popular panoramic trains include:

Glacier Express

The train takes off from St. Moritz, Chur or Davos and for more than seven hours it runs through 91 tunnels and almost 300 bridges, providing amazing views.

GoldenPass

The characteristic yellow train runs between two historic cities – Montreux and Lucerne, picturesquely located on the lakes – Geneva and Four Cantons.

Bernina Express

A spectacular route that begins in the snowy land of Swiss glaciers and ends in the warm, sunny Tirano, Italy.

Chocolate Train

Beautiful scenery that can be admired from behind the window of the Chocolate Train is not the only advantage. During this trip passengers have the opportunity to visit the famous Gruyeres cheese factory and the chocolate factory – Cailler-Nestle in Broc.

Wilhelm Tell Express

This is an incredible ship and train travel compilation. The routes launches in Lucerne through Fluelen to Locarno or Lugano.

Bilety kolejowe online na Szwajcarskie Pociągi Panoramiczne dostępne są w sprzedaży online w serwisie PolishTrains. Online train tickets for Swiss Panoramic Trains are available for sale online at EuroPodróże. To purchase a ticket and receive a journey offer, please contact us via the form.

The train ticket allowing you to travel limitlessly by train in over 30 European countries. Depending on your preferences and needs, the traveler has several ticket options to choose from:

Interrail Global Pass

The Interrail Global Pass is valid in 30 countries, such as Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Denmark, Finland, France, Greece, the Netherlands, Spain, Luxembourg, Macedonia (Former Yugoslav Republic of Macedonia), Germany, Norway, Portugal, the Republic of Montenegro, the Czech Republic, the Republic of Ireland (and Northern Ireland), Romania, Slovakia, Slovenia, Switzerland, Sweden, Serbia, Turkey, Hungary, Great Britain, Italy.

A traveller may choose the flexi ticket type, which allows them to choose given travel days within the validity period:

• 5 days for journeys to be used within 15 days
• 7 days for journeys to use during the month
• 10 days for journeys to use during the month
• 15 days for journeys to use during the month

Travel days (day and month) are to be marked on the ticket.

The other option is the continuous ticket type – allowing for limitless travels within the given periods of time:

• 15 days
• 22 days
• 1 month

Interrail One Country Pass

One Country Pass entitles you to travel within one chosen country. A traveller may purchase flexi ticket type for 3, 4 or 8 days of travelling valid throughout a month. Unlike the continuous ticket type, it does not allow you to travel free of charge to your initial station of the country that the traveler is the citizen of. The ticket price depends on the chosen country and number of passes.

How to buy an Interrail ticket?

To buy the Interrail ticket as well as receive the travel offer, contact us through the form.

Dedicated train stations are located in the vicinity of airports. The train allows direct access to the city center and avoids traffic jams. Our travel consultants offer assistance in the selection and purchase of a train ticket for a specific flight. To receive an offer, please use the contact form .

A maximum of 6 people can travel on one ticket. One ticket is issued for passengers from one booking to this number. Please note that the person who was entered as the main passenger during the booking must be present during the journey, because the ticket has their name on the ticket.

No. The ticket purchase confirmation occurs upon the successful ticket payment.

The booking confirmation with the ticket will be sent immediately upon the ticket payment conclusion.  In case of payment failure, reinitiate new booking process.