Return and ticket exchange form

TICKET REFUND

REFUND FORM

Domestic ticket (bought via PKP Intercity)

Refunds can be made up to 20 minutes before departure.
The refund of a domestic train ticket is associated with a deduction of the fee charged by the Carrier (in the amount of 15% of the ticket price) and the fee charged by the PolishTrains.eu service.
The amount due to the User for the refunded ticket is sent to the User by the same channel through which the payment was made within 3 days.
A ticket cannot be cancelled if it was scanned by a ticket inspector. You can receive a refund via a complaint only.
After the train departure date, refund of the ticket is possible only by way of a complaint. The conditions of complaint depend on the regulations of a given Carrier. A certificate of non-use of the ticket issued at the railway ticket office not later than the date and time of the ticket's validity, or a document issued by the conductor with an indication of the reason for the lack of use of the ticket is necessary to accept the complaint. In case of tickets for EIP and EIC trains purchased in "SuperPromo" or "Promo" offer, confirmation of the unused ticket can be obtained from the ticket office or the service point within 30 minutes from the schedule train departure.

International ticket (bought via PKP Intercity)

Refunds can be made up to 30 minutes before departure.
The refund of an international train ticket is associated with the deduction of the fee charged by the Carrier (in the amount of 10% of the ticket price in case of cancelling a ticket up to the day before departure or 50% in case of cancelling a ticket on the day of departure) and the fee charged by the PolishTrains.eu service.
The amount due to the User for the refunded ticket is sent to the User by the same channel through which the payment was made within 3 days.
After the train departure date, refund of the ticket is possible only by way of a complaint. The conditions of complaint depend on the regulations of a given Carrier. A certificate of non-use of the ticket issued at the railway ticket office not later than the date and time of the ticket's validity, or a document issued by the conductor with an indication of the reason for the lack of use of the ticket is necessary to accept the complaint.
Tickets purchased in a Super Promo International fare cannot be refunded.

Regional and international tickets

Refunds can be made before the departure date of the train. The time taken to make the refund depends on the selected Carrier's tariff.
In the case of Koleje Wielkopolskie (Polish for Greater Poland Railways), a refund can be requested no later than 11:59 PM on the day preceding the start of the ticket's validity.
Cancellation of a regional or international ticket is associated with the deduction of the fee charged by the Carrier (the amount depends on the type of ticket, tariff, and Carrier) and the fee charged by the PolishTrains.eu service.
The amount due to the User for the refunded ticket is sent by the same channel from which the payment was made within 3 days.
After the train departure date refund of the ticket is possible only by way of a complaint. The conditions of the complaint depend on the regulations of the given Carrier.

Refund can be made up to 20 minutes before departure.
Refund is associated with deduction of the feecharged by the Carrier and the fee charged by the PolishTrains.eu service.
The amount due to the User for the refunded ticket is sent within to 3 days

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REFUND FORM

TICKET EXCHANGE

EXCHANGE FORM

Domestic ticket (bought via PKP Intercity)

Exchanges can be made up to 30 minutes before departure.
Exchanges can be made depending on the connection, to date, time, type of discount (amount of discount), name and surname of the passenger.
The new ticket must not vary in scope, i.e. number of passengers and departure station.
If the price of a new ticket is higher than the price of the exchanged ticket, the actual exchange will take place only after payment of the difference has been made and provided that the surcharge has been made min. 30 minutes before departure of the train to which the ticket applies. A link to the surcharge will be sent after completing the form below and correct confirmation of the exchange.
If the price of the new ticket is lower than the price of the exchanged ticket, the difference will be refunded to the account or card used during the booking process.

International ticket (bought via PKP Intercity)

Exchanges cannot be made later than the day before departure.
Exchanges can be made depending on the connection, to date, time, type of a seat assigned, name and surname of the passenger.
The new ticket must not vary in scope, i.e. number of passengers and departure station.
If the price of a new ticket is higher than the price of the exchanged ticket, the actual exchange will take place only after payment of the difference has been made and provided that the surcharge has been made the day before departure of the train to which the ticket applies. A link to the surcharge will be sent after completing the form below and correct confirmation of the exchange.
If the price of the new ticket is lower than the price of the exchanged ticket, the difference will be refunded to the account or card used during the booking process.
Tickets purchased in a Super Promo International fare cannot be exchanged.

Regional and international tickets

Exchanges can be made before the departure date of the train.
Other conditions of exchange are specified in the regulations of the specific Carriers.

Exchanges can be made up to 30 minutes before departure.
Exchanges can be made depending on the connection within parameters such as: date, time, type of discount (amount of discount), name and surname of the passenger.
The new ticket charges a non-returnable fee in terms of the number of people and stations.

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EXCHANGE FORM

Refunds and exchanges are only possible for tickets purchased through PolishTrains.eu, EuroPodróże.pl and EuroPoezdka.com
Free hotline is available for our customers: +48 12 345 16 61 (fee in accordance with the operator`s tariff).

We would like to inform you that due to the holidays, the helpline of the Customer Service Center will be open at different hours.

Please do not hesitate to contact us via e-mail.

Tue. Dec 24

7:00-17:00

Wed. Dec 25

10:00-22:00

Thu. Dec 26

10:00-22:00

Tue. Dec 31

7:00-17:00

Wed. Jan 1

10:00-23:00

Refund ticket

Exchange ticket

Complete the return form

The data should be consistent with those provided when purchasing the ticket. In the event of a discrepancy, the ticket will not be refunded.

Select a return ticket

The selected ticket will be automatically refunded. The refund amount will be transferred to the account or card used to pay for the ticket.

Receive a return receipt

A return confirmation will be sent to you by e-mail. If there is no message in your main box, please check the SPAM box.

Booking or ticket number ?

E-mail address ?

I declare that I have read and accepted the contents of the Privacy Policy, the PolishTrains website regulations and the regulations of the Carrier issuing the ticket

In the case of any questions, please contact our Customer Care center by phone: +48 12 345 16 61 (fees are in accordance with the operator`s tariff) or by mail: contact@polishtrains.eu. We are available Mon-Fri from 8 to 23, Sat-Sun from 9 to 23.

Complete the exchange form

The data should be consistent with those provided when purchasing the ticket. In the event of a discrepancy, the exchange may not be completed.

Select a new connection

After selecting the ticket, you will be redirected to the exchange mode, where you should select a new connection from the list and confirm the exchange.

Collect the exchanged ticket

A new ticket will be sent to you by e-mail and SMS. If there is no message in your main box, please check the SPAM box.

Booking or ticket number ?

E-mail address ?

I declare that I have read and accepted the contents of the Privacy Policy, the PolishTrains website regulations and the regulations of the Carrier issuing the ticket

Cancel or change a ticket

Cheap train tickets across Poland and Europe

TICKET REFUND

Domestic ticket (bought via PKP Intercity)

International ticket (bought via PKP Intercity)

Regional and international tickets

TICKET EXCHANGE

Domestic ticket (bought via PKP Intercity)

International ticket (bought via PKP Intercity)

Regional and international tickets

Complete the return form

Select a return ticket

Receive a return receipt

Complete the exchange form

Select a new connection

Collect the exchanged ticket

TICKET REFUND

Domestic ticket (bought via PKP Intercity)

International ticket (bought via PKP Intercity)

Regional and international tickets

TICKET EXCHANGE

Domestic ticket (bought via PKP Intercity)

International ticket (bought via PKP Intercity)

Regional and international tickets

Complete the return form

Select a return ticket

Receive a return receipt

Complete the exchange form

Select a new connection

Collect the exchanged ticket

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